Returns & Refunds
Last updated 31 October 2026
Each product page shows which of these policies applies. Please check your order when it arrives.
Replacement if damaged on arrival
Live plants are replaced if they arrive damaged. Report within 48 hours of delivery with a photo. Natural leaf drop after repotting is not a defect.
Replacement if broken on arrival
Pots and planters are replaced if they arrive broken or cracked. Report within 48 hours of delivery with a photo of the item and the packaging.
7-day return if unused
Return within 7 days of delivery if the item is unused and in its original packaging.
Returns only if unopened
Seed packets, fertilizers and treatments can be returned only if the seal is unbroken, within 7 days of delivery.
Not returnable
This item cannot be returned. Contact us if it arrives damaged.
How to request a return or replacement
Within the time allowed for the item, use the enquiry form on our Garden services page, with your order number and photos of the item and packaging.
Refunds
Approved refunds go back to the original payment method or, for cash on delivery, to a UPI ID or bank account you give us, within 7 working days of approval. Delivery charges are refunded if the item arrived damaged or incorrect.
Cancellations
You can cancel online before an order is packed, from your account or by contacting us. Paid cancelled orders are refunded in full.